Frequently Asked Questions
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1. What is Oracle Auctions?
Oracle Auctions is a full-service, privately-owned, Consignment Store and liquidation center. We help you sell your items on line by taking on all the work of product review and analysis, testing, photographing, writing a description, managing customer service, handling payments, packaging and shipping items to buyers. When it's all over, we send you a check. It's that simple.
We're not a franchise store! We created the store and it's look and feel through sweat and imagination. We live and shop locally and we're dedicated to the surrounding community. Personal service is important to us and when you visit our store, you're sure to see a member of our family working hard to sell your items successfully.
2. Can Oracle Auctions help my business move overstock merchandise or surplus equipment?
Yes. We successfully work with many businesses to help expose inventory to a worldwide marketplace. Items that might not be selling quickly in Toronto may be more desirable in the USA or another part of the world.
3. Is it safe?
Safety is one of our most important benefits. As a seller, you can feel confident that your items are safe while they're in our possession during the selling period. From the buyer's standpoint, our exceptional feedback speaks for itself. Feel confident that when you're bidding on our items that they are described accurately, they'll be well packaged, shipping costs are fair and reasonable, and you'll receive your items in record time.
4. What happens after I bring my item to the store?
After you drop off your item(s), we will research, test, professionally photograph, write a complete description, and determine the best place and time to list them online for maximum exposure and bidder interest.. Once it sells, we'll handle the payment process, securely and safely package the item and ship to the buyer.
5. How will I know the status of my listing?
Our advanced auction management system will alert you by e-mail when your item has been listed and when it sells, or if it does not sell. You can also track the status of your listing through our website using the customer and item number printed on the receipt you receive when you drop off your items. If you don't have e-mail or web access, feel free to give us a call or stop by the store to check on your item's progress.
6. How long does it take to sell an item?
It usually takes approximately 3 days to photograph and write the description. From there, items are listed on eBay for seven days
7. When should I expect to receive a check?
You should expect to receive a check approximately two to three weeks after the auction ends. This allows for time for the buyer to pay for the item, for it to be shipped and for the buyer to accept the item.
8. What happens if my item doesn't sell?
When you drop off your item, we'll ask how you would like to handle unsold items. You can either choose to pick up the item or, many of our customers just ask us to donate it to a charity. At the end of the listing period, you will receive an e-mail from us notifying you whether or not your item has sold. If you chose to pick up unsold items, we ask that you do so within seven days. Items not picked up within seven days will be donated.
9. Why does Oracle Auctions start auctions at low prices?
Our experience has shown repeatedly that starting an auction with low opening prices increases the number of bidders and often results in a higher final selling price. Items with high initial starting prices usually fail to generate excitement and often go unsold, or if they're lucky, sell at or very close to the starting price.
10. Can I set a minimum price that I will accept?
We do not set hidden minimum prices, also known as "Reserve" pricing, for auctions. Research and experience selling thousands of items successfully has proven that reserve price items rarely meet the hidden reserve price, resulting in a frustrating experience for both the seller and potential buyer. Instead, we will work with you when you bring in your item to research the current market and give you a reasonable expectation, although not a guarantee, of how much the market is currently paying for an item and how much you can expect.
11. What if my item sells for less than I expect?
We are contractually bound to sell the item at the auction's final price. Keep in mind that we are exposing your item to over 200 million potential bidders around the world and a market that size usually bids items up to their fair value. It's quite rare for an item to sell for below its market price, but on rare occasions it can happen.
12. Why does Oracle Auctions accept some things and not others?
First, we're looking for items that will generate at least $50 in sales value. Also, some items are prohibited for sale by eBay.
13. How much does it cost to use the services of Oracle Auctions?
It costs you nothing to bring an item in for sale. We get paid ONLY if your item sells! A complete description of our fee schedule can be found here.
14. What does Oracle Auctions sell?
We don't specialize in a specific market segment. Instead, we work with you to help determine the market value of your item and list it online. There are some things that we don't sell because they are prohibited for sale on online.
15. How can Oracle Auctions help raise funds for my organization?
Oracle Auctions provides a great alternative to traditional methods of raising funds for your organization. Candy sales, gift wrap sales, popcorn sales, and similar events can be a thing of the past. With Simply Sold, your members and supporters can drop off their items at our store or we can arrange for a Drop off Day at your location. Once the items sell, your organization receives a check. It's easy for your members and easy for you too!.
16. How can I reach Oracle Auctions?
In addition to visiting our store, you can reach us by e-mail at info@oracleauctions.com or by phone at (905) 482-2958